Santa Photography Customer Support
Thanks for visiting our Santa photography customer support page. We’ve got some great tips on how to get the perfect Santa photo and answers to all your frequently asked questions.
Frequently asked questions
Before your Santa photo
Absolutely! We have preview stations at each video site where you can preview your video prior to making a purchase. Flashing Resin Frame • 5x7 with a 4x6 mat board • Requires 2 AA batteries
Flashing Resin Frame • 5x7 with a 4x6 mat board • Requires 2 AA batteries Glitter Frame • Suits 4x6 photos • Gives your Christmas photo that extra sparkle Light Up Folio Frame • Holds a 6x8 or 4x6 photo Snow Globe • Available in a musical or standard design • Holds two 2x3 wallet sized photos • Children can write a message and include it on one side of the snow globe to give it that extra magic touch! Magnet Frame • Holds a 2x3 wallet sized photo • Perfect gift for a frequent traveller!
Magnet Frame • Holds a 6x8 or 4x6 photo Santa Story Book • 5x7 with a 4x6 mat board • Cherish your Christmas memories with this keepsake Santa photo album.
Magnet Easel Frame • Available in sizes 6x8 and 4x6 Sorry that you are having trouble accessing your digital files - it's possible the email has been caught up in spam filters. Please go to http://www.scenetobelieve.com.au/digitalfiles and select the store you visited. Enter your unique photo code which can be found on one of the printed photos - please only include the first part
of the code (everything before the _XXX).
Four 4x6, two 6x8, eight wallet photos, one high resolution image on email, two Christmas cards, calendar, four gift tags, three bookmarks and one magnet frame.
Same as Santa’s Gift Pack (above) but with an email containing up to six high resolution images from your sitting instead of just one!
Up to six high resolution images from your sitting and one 6x8 photo (one calendar included for free).
One high resolution image and one 6x8 photo (one calendar included for free).
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If this doesn’t work, please send us an email
Santa’s Gift Pack
Rudolph or David the Talking Tree
Two 6x8, four 4x6, eight wallet photos, two magnet frames and calendar.
Blitzen or Christmas Special
One 6x8, two 4x6, four wallet photos, one magnet frame and two gift tags.
Vixen or Christmas Fairy
One 6x8, one 4x6 and four wallet photos.
DIGITAL PHOTO PACKAGES
USB Drive
Photo CD
What if I need to cancel my booking?
You can reschedule your booking (if there are times available) or you can request a refund of the payment made if at least 72 hours prior to the booking. Please note there is a small booking fee for each booked session.
Where do I go to make bookings?
The shopping centre you wish to have your photograph taken at will have a link to book on their website. Please note, we do not take bookings through the Scene to Believe website.
What if there are no availabilities?
Each shopping centre has a certain number of bookings available and unfortunately once these allocations have been exhausted there is no waiting list or ability to add more sessions. Luckily, we have a number of centres that you can visit here.
Do I have to purchase a package?
Yes, each online booking requires you to pre-purchase a package to secure your preferred time slot. If you were wanting any extra prints or an upgraded package you can always purchase these on the day.
Do I have to make a booking online for pet photos?
Yes, bookings are essential for ALL pet photographs as they are very limited.
Where do I go to make bookings?
Please visit your preferred shopping centre's website and search for Santa photography where there will be a link to book. Please note, we are unable to take bookings through the Scene To Believe website.
How do I reschedule my booking?
To reschedule your booking please follow the instructions in your booking confirmation from your email, this way you can chose the time and date that suits you best.
How many families can I have per booking?
We recommend no more than one family per booking to ensure each guest has more than enough time to capture the perfect photograph.
How many people can I fit on a set?
For most stores, anything up to six - eight people will fit comfortably. However, we always endeavour to suit your needs so if you have more people, just ask and we can let you know the specifications of the set you're wanting to go to.
Which shopping centres are your Santa photos located at?
For all of our current shopping centre locations please click here.
