What if I need to cancel my booking?

You can reschedule your booking (available time permitting) or request a cancellation and refund (subject to our Terms of Sale). Please refer to our cancellation policy below:

· Cancellation Up to 72 hours prior to the scheduled booking time incurs a 10% service fee of the total purchase amount.

· Cancellation within 24 to 72 hours prior to the scheduled booking time incurs 25% service fee of the total purchase amount.

· We are unfortunately unable to process a refund for cancellations within 24 hours prior to the scheduled booking time.

· Please note that cancellations need to be processed through our Customer Support Team on 02 9054 2636.

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